FAQs

  • While some places advertise “recertification” that’s just a twist on starting from scratch... There is no actual recertification process, courses must always be taken in their entirety. You will need to retake the course once your existing certificate expires and you will be issued a new one upon successful completion.

  • We provided a laminated card at the end of the in-person class, you will also be able to access your certificate(s) on the Red Cross website. A wallet card and Letter sized certificate are available for printing on demand.

  • All in-person courses are held at the HDEAA Training Center in Yucca Valley. Location info here.

  • Children (ages 9-18) should be able to correctly administer CPR after hands-on training. That said, some children lack the physical strength to perform CPR effectively on an adult which equates to demonstration on a CPR mannequin compressing the chest at least 2” and chest compression in synch to 100-120 per minute. Parents should best gauge their children’s abilities.

    It is recommended that children learn CPR. It is extremely easy and effective to educate school children in CPR. Although it can be taught to younger children, the optimal age to start teaching cardiac compressions is around ~12 years.

    We encourage parents to sign up too with their children in tandem for a greater learning experience, in any case for those who opt out a guardian is required during all times during in-person training.

  • Blended Learning (BL) is the combination of online learning, in which a student completes the theory part of the course in a self-paced manner on their personal computer at home, followed by a hands-on skills/testing session in person at our center.

    Students must successfully complete the online portion otherwise they will not be able to attempt the skills portion.

    Instructor-Led (IL) is a traditional in-person class led by an instructor with theory, skills, and testing conducted as part of the class at our center.

    Look for BL or IL in each class title to be sure you register for the appropriate class format!

  • We will send you a welcome email with all the information and details needed for the course you signed up for. Following this notice, you will receive an email directly from the Red Cross with instructions/access to the online learning section of the course.

  • You will receive an email directly from the American Red Cross with an email address from “Salesforce” with instructions on how to claim your voucher, create an account and access the online portion of the course. This email from “Salesforce” can easily be overlooked or go to junk/spam - please pay special attention to this email as it’s the only way to create your online account.

    Be sure to follow all instructions and that you are logged in to the Learning Center and access the correct course. There are a lot of practice items and other study materials on your dashboard; some students get confused and do extra and/or non-essential online courses that take up a lot of their time...!

  • Most likely you have already claimed and created an account. Click on Forgot Password to get things reset and get you logged in.

Training Program Policies

  • ALL SALES ARE FINAL. Class fees and transfer fees are non-refundable, and no refunds will be issued once fees have been submitted. Class materials and supplies such as course manuals and textbooks, CPR masks, and all other class supplies are non-refundable.

    Class space is limited. If a registered participant decides to leave the class for any reason, they will NOT receive a refund and will NOT be eligible to transfer to a different class.

  • Registered participants may reschedule a class by completing a Transfer Request online. Transfers will only be granted if space is available in a future class within 60 days of the original class date. Any online coursework that is not marked as ‘Completed’ will be voided and must be re-done during the newly scheduled course. Only (1) transfer is allowed per registration. An applicable transfer fee of $25.00 applies to all classes.

  • If a registered participant is a no-show, late, and/or absent from their scheduled class, the participant will not receive a refund of any kind and is not eligible for a class transfer.

  • Failure to complete necessary pre-course requirements (i.e. online blended learning coursework, additional certifications, etc.) prior to the start of the scheduled course time will result in forfeiture of all registration fees.

  • If a participant fails to pass the necessary components to receive certification, the participant may attend another class by completing a Transfer Request and paying the applicable $25.00 transfer fee. No refunds will be given for attempted and failed courses.

  • HDEAA instructors are active EMS & Fire professionals, when emergency and schedule conflicts arise we reserve the right to cancel classes as needed. We build our class schedule with the greatest of intentions of holding them as scheduled however due to the nature of our business in the event a class is canceled registered students will be offered a transfer to a different class at no additional charge or a full refund.

  • For and in consideration of good and valuable consideration, including, but not limited to, CPR and First Aid instruction and certification, the receipt and sufficiency of which is acknowledged hereby, I hereby waive my rights to all claims for injuries that I may sustain arising out of the CPR instruction or any subsequent activities arising therefrom. I further agree to hold harmless HDEAA for all injuries, be them physical, fiscal or otherwise, that I may inflict upon others as a result of the CPR instruction.

    I recognize and acknowledge that there are certain risks of physical injury involved in attending a CPR instruction course, and I agree to assume the full risk of injuries, including death, damages or losses which I may sustain as a result of attending a course of CPR instruction with HDEAA. I agree to waive and relinquish any and all claims I may have arising out of, or connected with, said course, whether they relate to injuries to myself or others.

    I do hereby fully release and discharge HDEAA and its officers, agents, parent company, staff and employees from any and all claims from injuries, including death damage or loss, which I may have as a result of this course.

    I have read and fully understand and agree with the above-stated conditions of participation in this Program.

    By indicating your acceptance, you understand, agree, warrant and covenant as follows:

    1. REGISTRATION AGREEMENT AND LIABILITY WAIVER (the “Agreement and Waiver”)

    Authority to Register and/or to Act as Agent. You represent and warrant toHDEAA that you have full legal authority to complete this event registration on behalf of yourself and/or any party you are registering (the “Registered Parties”), including full authority to make use of the credit or debit card to which registration fees will be charged. As used in this Agreement and Waiver, HDEAA refers to HDEAA and any and all subsidiaries, affiliated entities, or entities that control or are controlled by HDEAA singly or together and its officers, employees, contractors, subcontractors and agents.

    If you are registering a child under the age of 18 or an incapacitated adult you represent and warrant that you are the parent or legal guardian of that party and have the legal authority to enter into this agreement on their behalf and by proceeding with this event registration, you agree that the terms of this Agreement and Waiver shall apply equally to all Registered Parties. By registering a child under 13, you agree and consent to the collection of that child’s information, which you provide for the purposes of registration.

    2. Waiver.

    YOU UNDERSTAND THAT PARTICIPATION IN THE EVENT IS POTENTIALLY HAZARDOUS, AND THAT A REGISTERED PARTY SHOULD NOT PARTICIPATE UNLESS THEY ARE MEDICALLY ABLE AND PROPERLY TRAINED. YOU UNDERSTAND THAT EVENTS MAY BE HELD OVER PUBLIC ROADS AND FACILITIES OPEN TO THE PUBLIC DURING THE EVENT AND UPON WHICH HAZARDS ARE TO BE EXPECTED. PARTICIPATION CARRIES WITH IT CERTAIN INHERENT RISKS THAT CANNOT BE ELIMINATED COMPLETELY RANGING FROM MINOR INJURIES TO CATASTROPHIC INJURIES INCLUDING DEATH. YOU UNDERSTAND AND AGREE THAT IN CONSIDERATION OF BEING PERMITTED TO PARTICIPATE IN THE EVENT, YOU AND ANY REGISTERED PARTY, THE HEIRS, PERSONAL REPRESENTATIVES OR ASSIGNS OF YOU OR THE REGISTERED PARTY DO HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE HDEAA FOR ANY AND ALL LIABILITY FROM ANY AND ALL CLAIMS ARISING FROM PARTICIPATION IN THE EVENT BY YOU OR ANY REGISTERED PARTY.

    3. Limitation of Liability; Disclaimer of Warranties.

    HDEAA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM (A) THE USE OR THE INABILITY TO USE HDEAA OR (B) FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR (C) RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH HDEAA OR (D) RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF HDEAA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY AGREE THAT USE OF HDEAA IS AT YOUR SOLE RISK. HDEAA IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

    HDEAA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

    HDEAA makes no warranty that HDEAA sites’ services will be uninterrupted, secure or error free. HDEAA does not guarantee the accuracy or completeness of any information in, or provided in connection with, the HDEAA site. HDEAA is not responsible for any errors or omissions, or for the results obtained from the use of such information. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the HDEAA sites is at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of such material and/or data.

    4. Indemnification.

    You agree to indemnify and hold HDEAA harmless from and against any and all damages, costs, claims or demands, including reasonable attorneys’ fees, made by any third party due to or arising from or relating to your use of HDEAA services.

    5. Applicable Law; Consent to Jurisdiction.

    HDEAA sites (excluding linked sites) are controlled by HDEAA from its offices within the State of California, United States of America. By completing this event registration, both you and HDEAA agree that the statutes and laws of the State of California, without regard to the conflict of laws principles thereof, will apply to all matters relating to this event registration, this Agreement and Waiver, the Terms of Use or other use of the HDEAA sites. You agree that exclusive jurisdiction for any dispute with HDEAA resides in the courts of San Bernardino County in the State of California and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of San Bernardino County in the State of California in connection with any dispute including any claim involving HDEAA or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

    6. Severability.

    You further expressly agree that this Agreement and Waiver is intended to be as broad and inclusive as is permitted by the law of the State of California and that if any provision of this Agreement and Waiver shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and Waiver and shall not affect the validity and enforceability of any remaining provisions.

    BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT AND WAIVER, YOU ARE AFFIRMING THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND WAIVER AND FULLY UNDERSTAND ITS TERMS. YOU UNDERSTAND THAT YOU ARE GIVING UP SUBSTANTIAL RIGHTS, INCLUDING THE RIGHT TO SUE. YOU ACKNOWLEDGE THAT YOU ARE SIGNING THE AGREEMENT AND WAIVER FREELY AND VOLUNTARILY, AND INTEND BY YOUR ACCEPTANCE TO BE A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW.

Transfer Request